Frequently Asked Questions

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What is In-Home Care?

Simply stated, in-home care is consistent and compassionate care in the familiarity of the home. Everyone wants to stay at home for as long as possible as they age and in-home care allows clients to achieve this vision safely. In-home care helps prevent medication errors, diabetes noncompliance, feeding irregularities and falls.

How do you know if your loved one is ready for in-home care?

If you’re spending 10+ hours a week or rearranging your schedule to manage care for your loved one, we invite you to call and chat about your specific needs. You can also take our quick and easy Needs Assessment Quiz. This assessment is the first step we need in order to understand what services your loved one needs going forward.

What are the next steps after the Needs Assessment Survey?

We will schedule a free in-home assessment with our Admissions Director. There’s no cost to you and we can address all of your concerns in person. Nothing is more important than having the help you need when you need it. Click on Live Chat or call us at (214) 621-1969 to schedule a free in-home assessment with our Admissions Director.

What do you do during the in-home assessment?

We’ll take the time to learn about the matters that concern you and specific issues you are facing. Following our assessment, we’ll provide a detailed assessment. Once the assessment is complete, we will partner with you to create a schedule that best meets your needs and a comprehensive strategy designed for you and your family.

What happens when we contract your services?

Once you approve the plan, our caregivers are introduced to you and are given time to acclimate themselves with the routine, the home and the patient. Our management team will conduct regularly-scheduled calls to you to ensure satisfaction with the services we are providing. Nothing is more important than having the help you need when you need it. Call us at (214) 621-1969 to schedule a free in-home assessment with our Admissions Director.

Can you assist with insurance providers?

We know there are a lot of questions that need to be answered and we are here to work with your provider to make sure you’re getting the best care available.

Do you provide references?

Yes. We have a very caring and experienced staff and many of our long-term clients have very strong relationships with their caretakers.